Renewals Administrator

Location - Middleton, Manchester

Salary - £26,436.80 per annum

About Us

Looking for a role where your skills matter and your efforts are appreciated? At UK Dry Risers, we’ve built a strong team and supportive culture, backed by the stability of being part of PTSG, one of the UK’s leading specialist service providers.

As part of the PTSG Fire Solutions division, UK Dry Risers specialises in the installation, servicing, and maintenance of dry riser systems, delivering reliable fire safety solutions using high-quality components from leading manufacturers.

Why Join Us?

• A competitive salary

• 25 days holiday + bank holidays

• Discounts on everyday shopping, fashion, tech, holidays, meals out, gyms & more

• A supportive team environment with opportunities for development

• Career progression within a growing company

• Full training provided

The Opportunity

We are seeking a highly organised and proactive Administrator to provide administrative support to our office team. You will manage a variety of tasks, including invoicing, document uploads and assisting with general office administration. The ideal candidate will be comfortable with multitasking, have excellent attention to detail, and be able to communicate effectively across different teams.

This is a full time, permanent role, working 8am to 5pm Monday to Friday. You will be based from our open plan Manchester office in Middleton (M24 1GQ).

What you will be doing:

• Prepare and issue client invoices accurately using Sage software.

• Manage and monitor invoicing processes, responding to invoice-related queries efficiently.

• Proactively contact customers by phone and email regarding contract renewals, supporting recurring revenue and building strong customer relationships.

• Work closely with internal teams to ensure a seamless customer experience throughout the renewal process.

• Upload and maintain documents on client portals, ensuring records are accurate and up to date.

• Assist with the preparation and administration of test certificates.

• Answer, screen, and direct incoming telephone calls in a professional, friendly, and courteous manner.

• Confidently communicate with customers over the phone, handling enquiries and delivering excellent customer service.

• Provide comprehensive administrative support to the Office Manager and Director.

• Assist with the smooth day-to-day running of the office through a range of administrative tasks.

What We’re Looking For

• Strong organisational skills with the ability to prioritize tasks effectively.

• High attention to detail, especially when handling invoices, purchase orders, and delivery notes.

• Excellent verbal and written communication skills.

• Ability to manage customer relationships and resolve invoice queries professionally.

• Proficient in using office software (Word, Excel, etc.).

• Ability to work independently and as part of a team.

• Experience with document management or portal uploads would be a plus, though not required.

• Experience with Sage software is desirable

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe.

Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.

With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.

At PTSG, our aim is simple. To be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.

As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.

We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.

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